The Town Hall

This course will give participants the skills to improve processes in their areas through the application of Lean and the Six Sigma DMAIC methodology, resulting in better performance and customer satisfaction. Participants will develop the knowledge, tools and techniques to run an improvement project with a process team.

The course is underpinned by reference to “How we work matters”, and in particular:

• Try to embrace changes the council has to make and adapt as quickly as possible
• Take ownership of your own learning and development
• Suggest improvements to the way things are done
• Encourage innovation and continuous improvement
• Make performance management part of your team’s everyday working
• Consider things from the customer’s viewpoint
• Build customer needs into strategic improvement plans and priorities
• Design services around customers but look for efficiency and value
• Start discussions about providing services jointly – and not just with the usual groups
• Make sure opportunities for joint working are realised
• Use the correct information sources; record and retrieve data quickly, efficiently and systematically
• Learn how to use new technology and tools – and keep using them
• Share evaluation and analysis to help colleagues
• Design appropriate ways to measure performance and deliver better results
• Challenge existing ways of working; try to streamline and link processes
• Come up with ideas to help solve problems and make services better
• Learn from problems and plan improvements
• Develop long term plans to help make sure services are as effective as they can be

The program will be delivered over 5 non-consecutive days and will incorporate Action Learning Sets (ALS) where the participants develop their training by address “real-life” situations.

This training seminar will highlight:

• The DMAIC process improvement methodology (Define, Measure, Analyse, Improve, Control)
• Statistical measurement and analysis techniques
• The application of Lean Six Sigma tools
• Root cause analysis
• Lean Six Sigma competencies

Objectives

Upon completion of this training course, delegates will be able to:

• Define, design and execute DMAIC projects to solve business issues, and transition projects from phase to phase
• Apply lean concepts
• Use data collection and data analysis to improve decision-making
• Identify inefficiencies and problems, and pinpoint root causes
• Deliver agreed benefits to the business through the implementation of process improvement projects sponsored by senior management

Training Methodology

This training course will be highly interactive and participative, and will have a practical and applied focus. It features interactive lectures, group exercises, case studies, process simulations and individual exercises.

In addition, participants will be challenged to apply the key concepts on existing and potential projects they have identified within their part of the Council.

Personal Impact

Benefits to delegates from attending this course include:

• Enhanced analytical skills
• Ability to apply statistical data analysis techniques
• Improved project management skills
• Process improvement as an additional personal competence
• The ability to address a broad range of problems
• Increased personal value to the organisation