- Manager: Rick Bond
- Manager: Jeff Lockhart
- Tutor: Tom Bishop
- Tutor: Joe Logue
ILM Level 3 Award & Certificate in Leadership and Management
This qualification is ideal if you are have management responsibilities but no formal training, and are serious about developing your abilities. It’s particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures.
Results for you
- Gain a range of key management skills
- Put new skills into practice in your own role
- Build your leadership capabilities
- Motivate and engage teams, manage relationships confidently
- Develop your leadership skills using your own knowledge, values and motivations.
Impact for your employer
- Effective and confident first-line managers
- Better relationships and communication in teams
- Measurable results: workplace-based assessment ensures new skills are effectively transferred to your business
- A broad range of optional units – qualification can be tailored to your organisation’s learning and development needs.
- Manager: Rick Bond
- Manager: Jeff Lockhart
- Trainer: Tom Bishop
- Trainer: Joe Logue
ILM Level 4 Certificate in Leadership and Management
The knowledge, personal abilities and technical skills you need to be an effective manager
Who is this qualification for?
This qualification is designed for new and aspiring department heads, regional team leaders and other middle managers – really get to grips with the role, gain comprehensive business knowledge and develop the skills you need to lead at this level.
This qualification is designed for new and aspiring department heads, regional team leaders and other middle managers – really get to grips with the role, gain comprehensive business knowledge and develop the skills you need to lead at this level.
Results for you
- Consolidate your management skills and experience
- Build knowledge of specialist business areas such as finance and marketing
- Develop the capabilities and personal awareness you need be a leader
- Accredit your experience with a nationally
recognised qualification
Impact for your employer
- Middle managers with an advanced understanding of their role and function in your
organisation - Managers who can assess and improve their own leadership styles and
behaviours - Flexible choice of units –
customise this qualification to close skills gaps in yourorganisation
Focus on the skills you need
This qualification is available as a concise Award, a broader Certificate
- Working with people – a range of units including how to motivate your team and techniques and strategies to develop the people you manage
- Managing yourself and personal skills – including units that focus on assessing your own leadership performance, and developing the mental toughness to handle challenges, opportunities
and stresses in your role - Providing direction – for example, the skills to plan and lead a complex team activity
- Facilitating innovation and change – for example, assess the implications of change so you can manage it effectively, and strategies to encourage innovation in your teams
- Achieving results – such as techniques for making strong, effective decisions and finding and implementing solutions
- Using resources – including solid abilities to plan and control budgets
- Manager: Rick Bond
- Manager: Jeff Lockhart
- Trainer: Tom Bishop
- Trainer: Joe Logue
ILM Level 5 Certificate and Diploma in Leadership and Management
Technical knowledge, strategic insight and practical expertise
Who is this qualification for?
This qualification is designed for project managers, department heads, and other practising middle managers. Develop your skills and experience, improve your performance and prepare for senior management responsibilities.
This qualification is designed for project managers, department heads, and other practising middle managers. Develop your skills and experience, improve your performance and prepare for senior management responsibilities.
Results for you
- Use core management techniques to drive better results
- Develop your ability to lead, motivate and inspire
- Provide strategic leadership as well as day-to-day management
- Benchmark your managerial skills
- Raise your profile in your organisation.
Impact for your employer
- Encourage strategic thinking at this level of management, to foster business improvement
- Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
- Customise this qualification to your development needs.
Focus on the skills you need
This qualification is available as a concise Award, a broader Certificate or a very comprehensive Diploma. Each unit in this qualification focuses on a specific set of skills and knowledge, in six broad areas:
- Working with people – a range of units including how to deal effectively with stress and conflict, manage remote workers, build excellent customer relations
- Managing yourself and personal skills – including units that focus on assessing your own leadership performance, and developing critical thinking
- Providing direction – such as leading teams to achieve organisational goals and objectives, and making strong and informed management decisions.
- Facilitating innovation and change – for example, build a culture of continued improvement, and lead people through change
- Achieving results – such as managing for efficiency and effectiveness, and managing projects that get results
- Using resources – including managing facilities and managing information.
- Manager: Jeff Lockhart
Making Improvements using Lean and Six Sigma
This course will give participants the skills to improve
processes in their areas through the application of Lean and the Six Sigma
DMAIC methodology, resulting in better performance and customer satisfaction.
Participants will develop the knowledge, tools and techniques to run an
improvement project with a process team.
The course is underpinned by reference to “How we work matters”, and in particular:
- Try to embrace changes the council has to make and adapt as quickly as possible
- Take ownership of your own learning and development
- Suggest improvements to the way things are done
- Encourage innovation and continuous improvement
- Make performance management part of your team’s everyday working
- Consider things from the customer’s viewpoint
- Build customer needs into strategic improvement plans and priorities
- Design services around customers but look for efficiency and value
- Start discussions about providing services jointly – and not just with the usual groups
- Make sure opportunities for joint working are realised
- Use the correct information sources; record and retrieve data quickly, efficiently and systematically
- Learn how to use new technology and tools – and keep using them
- Share evaluation and analysis to help colleagues
- Design appropriate ways to measure performance and deliver better results
- Challenge existing ways of working; try to streamline and link processes
- Come up with ideas to help solve problems and make services better
- Learn from problems and plan improvements
- Develop long term plans to help make sure services are as effective as they can be
The program will be delivered over 5 non-consecutive days and will incorporate Action Learning Sets (ALS) where the participants develop their training by address “real-life” situations.
This training seminar will highlight:
- The DMAIC process improvement methodology (Define, Measure, Analyse, Improve, Control)
- Statistical measurement and analysis techniques
- The application of Lean Six Sigma tools
- Root cause analysis
- Lean Six Sigma competencies
Objectives
Upon completion of this training course, delegates will be able to:
- Define, design and execute DMAIC projects to solve business issues, and transition projects from phase to phase
- Apply lean concepts
- Use data collection and data analysis to improve decision-making
- Identify inefficiencies and problems, and pinpoint root causes
- Deliver agreed benefits to the business through the implementation of process improvement projects sponsored by senior management
Training Methodology
This training course will be highly interactive and participative, and will have a practical and applied focus. It features interactive lectures, group exercises, case studies, process simulations and individual exercises.
In addition, participants will be challenged to apply the key concepts on existing and potential projects they have identified within their part of the Council.
Personal Impact
Benefits to delegates from attending this course include:
- Enhanced analytical skills
- Ability to apply statistical data analysis techniques
- Improved project management skills
- Process improvement as an additional personal competence
- The ability to address a broad range of problems
- Increased personal value to the organisation